How Can We Help You?

We offer a range of internet speeds from 100 Mbps to 250 Mbps, depending on your location and package selection. Our most popular packages are 100 Mbps and 150 Mbps.

No, all our internet plans come with unlimited data usage. You can browse, stream, and download without worrying about data limits.

We use fiber-optic technology for our internet services, which provides faster, more reliable connections compared to traditional copper cables. In areas where fiber isn't available, we use high-speed wireless technology.

Our IPTV packages include a wide range of channels including local Nepali channels, international news, sports, movies, and entertainment channels. We offer different packages with varying channel lineups to suit your preferences.

Yes, depending on your package, you can watch on 1-3 devices simultaneously. We also offer apps for smartphones, tablets, and smart TVs so you can watch your favorite shows anywhere in your home.

Yes, our premium IPTV packages include cloud DVR functionality that allows you to record shows and watch them later. Storage capacity depends on your package, ranging from 50 hours to unlimited recording.

We accept various payment methods including cash at our offices, bank transfers, eSewa, Khalti, and credit/debit cards. We're also working on adding more digital payment options for your convenience.

Your bill is generated on the same date each month as when you first signed up for service. Payment is due within 7 days of the billing date. We send reminders via SMS and email before the due date.

Yes, we offer discounts for customers who commit to 6-month or 1-year contracts. The discount increases with the length of commitment. Please contact our sales team for current promotional offers.

First, try restarting your router and modem. If that doesn't work, check all cable connections. If the issue persists, please call our 24/7 support line at 056-561120 and our technicians will assist you.

For better Wi-Fi coverage: 1) Place your router in a central location, 2) Keep it elevated and away from obstructions, 3) Avoid placing near other electronics, 4) Consider a Wi-Fi extender for large homes. We offer professional Wi-Fi optimization services if needed.

We provide a high-quality router as part of your service package at no extra cost. If you prefer to use your own router, we can help configure it to work with our service, though we can only provide limited support for third-party equipment.

Standard installations typically take 2-3 hours, depending on your location and the complexity of the setup. We'll schedule an appointment at your convenience and our technicians will arrive with all necessary equipment.

We often waive installation fees during promotional periods. Otherwise, there's a standard installation charge of NPR 1000, which covers equipment setup and basic configuration. Additional fees may apply for complex installations.

Please ensure: 1) The installation location is accessible, 2) Power outlets are available near where you want equipment placed, 3) You have your citizenship card or other ID ready for verification, 4) You know where you want your TV(s) and main computer located.