At PDS Server Network Pvt. Ltd., a private company established in 2013 and located at Sauraha Chowk, Tandi, Chitwan, Nepal, we are deeply committed to protecting the privacy and personal information of our valued customers. We understand the importance of safeguarding user data in today’s digital world and take this responsibility seriously. This Privacy Policy is designed to clearly explain how we collect, use, store, and protect your personal information when you use our internet services, communicate with us, or access our website. By choosing to use any of our services, you signify your agreement with the practices and terms outlined in this policy.
To provide you with the best possible service and support, we may collect a range of personal information. This includes, but is not limited to, your full name, contact number, email address, residential or billing address, national identification documents, and payment details. We collect this data during service registration, account setup, payment processing, or when you contact our customer support for any assistance. Additionally, we gather technical information such as your IP address, device type, bandwidth usage, browsing patterns, service usage logs, and connection history. This technical data helps us maintain the integrity, reliability, and performance of our network and services.
The personal and technical information we collect is used strictly for service-related purposes. These purposes include service provisioning, customer identification, technical support, billing and account management, fraud detection, service improvement, and legal compliance. By analyzing usage patterns and technical logs, we can also detect network issues, prevent abuse, and enhance the quality of our services. Your data may also be used for internal reporting and planning, always within the scope of legitimate business operations.
To protect your information from unauthorized access, alteration, or disclosure, we employ robust security practices and systems. We store your data in secure environments, implement data encryption where necessary, and limit access to authorized personnel only. Our infrastructure and policies are designed to comply with applicable privacy and data protection laws in Nepal. We also conduct periodic reviews of our systems to ensure ongoing security and integrity.
PDS Server Network Pvt. Ltd. does not sell, rent, or lease your personal information to any third parties for marketing or unrelated purposes. However, we may share your information under specific circumstances: (a) when required by law or regulatory authorities; (b) with your explicit and informed consent; or (c) with trusted third-party service providers who work on our behalf to operate essential functions such as billing, maintenance, or customer support. In all such cases, these third parties are bound by strict confidentiality and data protection agreements and are only permitted to use your information for the tasks assigned.
To improve your experience on our website, we may use cookies and similar technologies to track website usage, enhance navigation, and gather analytical data. Cookies help us understand how visitors interact with our site, allowing us to optimize content and services. You have full control over your cookie preferences and may disable cookies through your web browser settings, though this may affect some website functionalities.
As a user, you have the right to request access to the personal information we hold about you. You may also request corrections to inaccurate data or request the deletion of your information, subject to legal and contractual restrictions. We are committed to responding to such requests in a timely and respectful manner. Please note that some data may be retained as long as necessary to fulfill the purposes outlined in this policy, such as for billing history, legal obligations, dispute resolution, or service management.
This Privacy Policy is subject to revision and may be updated periodically to reflect changes in legal requirements, business practices, or technological advancements. The most recent version of the policy will always be available on our official website. We encourage you to review this policy regularly to stay informed about how we handle your personal information.
If you have any questions, concerns, or complaints regarding our privacy practices, or if you wish to exercise any of your rights under this policy, you are encouraged to contact our customer support team through our website or by visiting our office in person.